Requirements: What We Look For In You

📍Bachelor's degree in Computer Science, Software Engineering, or a related field (Master's degree preferred). 📍Strong proficiency in Python programming, with expertise in Python libraries and frameworks. 📍Ability to balance complexity and work independently with large amounts of information 📍Minimum 2 year’s experience with RPA technologies or python programming language, writing technical documentation and documenting process flows/business requirements/API documentation/user guides 📍Technical aptitude to learn and understand the software used by GBS and/or integrated with that has impact to GBS way of working and ability to break down business problems into logical tasks and think creatively 📍Project management and service management lifecycle experience, involving IT implementations and UAT management 📍Strong written and verbal communication skills with the ability to clearly document and explain business processes and automated solution designs and to present technical details to a non-technical audience 📍Must be able to work on multiple initiatives simultaneously and prioritize assignments to deliver quality work in a timely manner 📍Strong written and verbal communication skills with the ability to clearly document and explain business processes and automated solution designs and to present technical details to a non-technical audience 📍Strong analytical and solid problem solving

Key Responsibilities: What You’ll be Doing

📍Identifying and designing business processes for automation based on process assessment 📍Gathering business requirements from process owners and map work processes across various functions/departments 📍Setting up, testing, implementing and monitoring automated workflows to ensure that business processes function at optimum efficiency without risk of error as per delivery lifecycle 📍Monitoring and maintaining automation post-implementation and resolving any potential issues to ensure smooth business operations 📍Producing process documentation in order to outline mistakes and successes and refine processes going forward 📍Ensuring quality automation using Quality Assurance (QA) processes and prevent any potential bugs 📍Identify areas of improvement and innovation by data analytics techniques to analyze conversation data and voice of customers. 📍Working on requirement documentation, process flows and other tasks (e.g. solution design reviews, testing support, deployment plan). 📍Assists in additional projects with analysis and execution for process/tools improvements, code optimization, development, and/or maintenance efforts for automation for the global operations team.